Client Login ::Website Support Service
As customer is most important to us, we completely focus towards the first-attitude bore by the customer. Apart from that, we also maintain a standard level of transparency and ethics in running all the business activities to avoid misunderstanding.
We make sure that the customers query are attended first and we can solve the same to the earliest and reduce trouble for them & for this we have unlock every means of communication to reach our supreme customers. Our main objective is to suffice the customer by giving personalized services & make them pleased.
If at all customer is facing any query or complain, they can always write us or email on enquiry@anooptechnology.com . Also you are first required to fill the online support located at http://anooptechnology.com/client/index.php?_page=ticket:ticket . Customer can also follow below mentioned escalation matrix for fastest resolution of query.
Escalation Matrix |
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Levels & Hours |
Contact Point/Email ID/Phone |
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Level Of Escalation |
Technical Query |
Account Query |
Technical Escalation |
Business Escalation |
Level 1 |
2 hours |
6 hours |
Relationship Manager |
|
Level 2 |
4 hours |
12 hours |
Asst.Manager -Technical Helpdesk |
Customer Care Desk |
Level 3 |
6 hours |
18 hours |
Sr. Manager - (IT & System) |
|
Level 4 |
8 hours |
24 hours |
Mr. Lalit Modi - (IT & System) |
|
